Terso Solutions COVID-19 update: Your partnership is important to us and we appreciate your patience while we navigate this uncharted territory.

-We will continue to provide customer and technical support during normal business hours in North America and Europe.

-For FAQ or documents related to our products and services, visit our Support page.

By Taylor Leick, Terso's Product Manager, Software

If you are anything like us, you believe that losing inventory due to theft, expiration, or temperature excursion is unacceptable. Even worse if that loss costs you revenue, leads to regulatory violations or  wasted time searching for and eventually replacing the lost inventory. You’ve done your best to solve these problems with the tools at your disposal: training, process enforcement, retraining, manual or barcode auditing, some more training. But your business is competing in the 21st century, and it’s time to utilize a smart inventory management system that does more than tell you where someone last “took inventory”. Real-time inventory information that enables a solution to all the problems mentioned above exists. You may already know of many devices that help to manage inventory, but it’s behind the scenes that really matters when trying to track high-value inventory. It’s the unsung hero of inventory that truly allows you to know now—the software.

You’ve learned about the benefits of RFID devices from Terso Solutions for providing cost-effective, real-time inventory information that enables a solution to all of the problems mentioned above, with little to no potential for human error. Now it’s time to make use of the real-time data in a software solution that truly enables you and your team to Know Now.

For example, while controlling and getting the data from Terso RFID devices is easy thanks to Jetstream, that data will only be useful outside of your IT department if you integrate it into a secure, easy-to-use, responsive software solution. Like many decisions in life, the option boils down to this: build or buy? The good news is that there are no wrong answers! In a future blog post, we’ll explore why building a custom solution with assistance from our Systems Integration team may be the best option for you.

Why Buy?

Buying a software solution may be the better option if the following benefits sound appealing:

  • No development and testing costs
  • No waiting for internal or 3rd party IT resources
  • Exciting updates and needed maintenance are included in the license or subscription
  • Leverage a software provider’s years of investment and expertise
"In the future, inventory management solutions will increasingly depend on Internet of Things (IoT) devices to supplement and even replace manual intervention in your inventory supply chain, so pick a provider who is invested in making these capabilities available to you."

What should I look for?

While all the above benefits are generally available when buying any inventory management software solution, not all solutions for sale are created equal. When you buy a cloud-based web application, whether via “one-time”  license or monthly subscription, you are really buying into a partnership with that company, not just a product. So how do you make sure you are picking the right partner? There are some obvious things to look for: do they have the features you need? Can they provide successful case studies? – But there are several more subtle factors that may have a great impact on the usefulness of the software solution. Switching software providers can be a lengthy and frustrating process, so you want to make sure you are buying into a product with a solid history, a strong present product, and most importantly: a bright future. These leading indicators of software quality include:

Support

Can you communicate with their support team easily, via your preferred method? Do they supplement live support with self-service tools? Even better, are they proactively ensuring your success?

Ease of Use

It doesn’t matter what the features of a software solution are if it is difficult or unpleasant to use. Good design isn’t a perk, it’s a requirement for use. Also, mobile compatibility matters.

Understanding of Workflow

Most software looks the same these days, so why doesn’t every company use the same inventory management solution? The answer is workflow expertise. Choose a system that understands how you do things, or better yet, helps you reinvent the way you do things, for the better.

Update and Maintenance Frequency

The power of SaaS is that it “just works”, and works better over time, with no effort on your part! The effort, of course, must be supplied by the software provider. Make sure they are regularly (at least quarterly) maintaining and upgrading their servers and code.

Security

Security is more than bragging about how many bits of encryption you use. How easy is it to ensure authenticated users can only do what they are authorized for? How do they protect their internal IT systems from abuse by their own current (or former) employees? Security is a never-ending journey, not a destination, so make sure your software provider is willing to go the distance to keep you safe.

Automated Data Capture

Inventory management systems have historically looked a lot like a spreadsheet. You plugged in the data by hand, or via barcode, and out came a formula for what to do. In the future, inventory management solutions will increasingly depend on Internet of Things (IoT) devices to supplement and even replace manual intervention in your inventory supply chain, so pick a provider who is invested in making these capabilities available to you.

Where do I buy?

No matter what you need, be sure to look for a software solution with you at the center. Be wary of those tied to solely selling their software solution as a quick, easy-fix approach because your company is unique and that means your inventory challenges are unique as well.

Terso works with a large number of the top software vendors in the hospital inventory management and loaner kit tracking industries. These partners all offer RFID device support out-of-the-box. In areas where Terso has not been able to locate a partner, we leveraged our expertise to design, build, and maintain our own world-class software solutions. Smart Stockroom with chemical tracking is specially designed for laboratory inventory management. Stratosphere is a web application purpose-built for medical device manufacturers and distributors wishing to manage their field inventory while also offering a convenient portal for customers and employees.

Any one of these software solutions can help you create your very own smart inventory management system with less time and money than building your own. Additionally, when you choose the right partner, you are also gaining an expert who will continuously improve the software solution for you. Whether you have decided buying is the right choice for you and your team to finally have the 21st century inventory management solution of your dreams, or you are still considering building a totally custom solution, Terso is here to equip you with the knowledge and expertise you and your business deserve.